Kitchen knife resharpening service
Shipping calculated at checkout.
※ This service is only available to customers who have purchased “JAPANESE KITCHEN KNIVES Hanaha.
※ If you wish to have your “JAPANESE KITCHEN KNIVES Hanaha” knife resharpened, please select this service on this page at no cost (0¥).
Included Services
- Blade Sharpening
- Rust Removal
- Stain Cleaning
Service Process
1. Purchase the free (0¥) “Knife Resharpening Service” product.
2. After purchase, we will send you an email with further information about the service.
3. Please reply to the email with the following information as instructed:
- Purchaser’s full name
- Product purchase date (year, month, day)
4. Based on the information you provide, we will verify your eligibility for the service. Once verified, we will send you instructions about where to send your knife.
5. Please send the knife to the designated address according to the instructions.
- Note: You are responsible for all outbound and return shipping costs, so please send it prepaid.
6. We will notify you by email once we have received the knife.
7. After the resharpening is complete, we will send you an email with shipping details.
- The resharpening process takes approximately 2 to 3 weeks.
- Delivery will be COD (cash on delivery).
Important Notes
- This service is only available to customers who purchased “JAPANESE KITCHEN KNIVES Hanaha.” Knives from other brands purchased from our store are not eligible.
- All shipping costs, outbound and incoming, are the customer’s responsibility.
- This service is valid for products purchased within one year (within the warranty period).
- If the purchaser’s name cannot be verified, the service cannot be provided. Please understand this in advance.
- Depending on the condition of your knife, we may need to sharpen it in such a way that removes the logo mark. Thank you for your understanding.
- If there are large chips in the blade, the size of the knife may be reduced during sharpening depending on the extent of the damage. In some cases, we may not be able to accept the knife for resharpening if the chip damage is too severe.
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To protect your valuable knife and ensure the safety of delivery personnel, please make sure to follow the “Knife Packaging Instructions” below and pack your knife securely before sending it.
Knife Packaging Instructions
Step 1
Place the knife on newspaper or other similar paper, and wrap the blade tightly with no gaps. Using multiple layers of paper will increase strength and provide added protection.
Secure the entire package with tape for extra safety.
Step 2
Sandwich the knife between pieces of cardboard.
Make sure to cover the entire blade securely, leaving about 2–3 cm of space beyond the tip.
If the extra space is not provided, the tip of the blade may pierce through the packaging during handling or transit.
Step 3
Secure the cardboard with tape.
Make sure to firmly tape around the cardboard as shown in the image to prevent your knife from coming loose.
After packing is complete, gently pull or move the handle to ensure that the knife remains in place.
We only accept PayPal and credit card. The buyer is responsible for import tax or any other related custom duties in your country. We do not cover any additional cost you may incur through customs in your country. It is solely the buyer’s responsibility to check for the potential addition of duties before purchase.
We accept returns / exchanges within 7 days from the receipt of the item for refund. Buyers must contact us first before returning the item. Unless the item is defective, the buyer is responsible for paying all associated shipping costs. In the aforementioned case, we refund the cost of item ONLY. Also, please be advised that the item must be returned in the original condition with all the packaging and paperwork included. If the item was initially provided with free shipping, you will need to pay the newly incurred shipping costs associated with the return / exchange as well. These terms are only available for unwrapped and unused items.